Ordering

Q1. How do I place an order?

To place an order at CQV.com.au, simply select the items that you would like to purchase by clicking "Add to Basket".  To checkout, simply click "View Basket" to review your order and click "Checkout" to complete your order.

Q2. How do I get my Tax invoice?

Once we have confirmed your payment, we will post out your tax invoice with your order to the address that was mentioned in the order.

Q3. Can I cancel or change my order once the order is confirmed?

We are not able to cancel orders once your payment has been processed. After an order has been paid, your order is put into our system where our automated dispatch process begins and we are unable to stop this process.
We encourage all customers to check their order quantity and items ordered before completing checkout to avoid any disappointment due to the wrong order being placed. Emails that are sent after the order is confirmed often won't be reached until it is too late, especially if the order was placed after hours or during weekends.

Q4. How do I check my order status?

Once you have logged in, click on "Your Account" and then click on "Order Summary". You will find the status of each order and an explaination of the status.

Q5. Where can I find my pervious orders record?

Under "Your Account", click on "Order Summary". You will find a list of all the orders you have placed with CQV.

Q6. Why do I receive a different item to what I have ordered?

If we have made a mistake with your order, please contact our Customer Service team immediately with your order number and we will resolve it as soon as possible. 

 

Payment

Q1. What payment methods do you accept?

 AT CQV, we accept PayPal, Master Card, Visa and Direct deposit.

Q2. How does Paypal work?

Once you have signed up for a PayPal account, you can send and receive money online. When you send money, you can choose to fund your payments from your PayPal account balance, a credit card, or your bank account. Recipients are then notified via an email from PayPal that they have received a payment from you.

To make a PayPal purchase:

• Select PayPal during checkout on a merchant website or eBay
• Choose to fund your PayPal purchase with a credit card, bank account, or other source
• Funds are transferred securely through PayPal and money is deposited into the seller's PayPal account

 PayPal saves you time

• Keep all your financial information in one place
• Use different credit cards for different purchases
• Make payments directly from your bank account
• No more hassle typing credit card numbers each time you make a purchase
• Faster than money orders and cheques - no waiting for the mail, no waiting in line at the bank

PayPal is trusted worldwide

• More than 100 million member accounts and still growing
• Used across the world in 103 countries and regions
• Widely accepted on merchant websites, preferred on eBay

PayPal is safe

• Your financial information is never shared
• Sellers never see credit card or bank account numbers
• Experienced fraud prevention team fights fraud before it happens

PayPal is cost-effective

• It is always free to make purchases
• Affordable pricing for all businesses

Q3. What happens if I don't have a credit card?

If you don't have a credit card, you can pay by Direct Deposit. It allows you to pay from your bank account via Internet or phone banking into CQV 's bank account. **PLEASE NOTE** Payment made via Direct Deposit may take up to 24 hours before we receive it. Once we have confirmed your payment, your order will be dispatched the next business day.

Q4. Can I pay with my bank card or credit card?

Yes, you can pay by using your bank card or credit card via Paypal.

Q5. Can I pay by money order or bank cheque ?

Unfortunately, we cannot accept money order or bank cheque as this will delay our payment and dispatch process.

Q6. Do your prices include GST?

Yes, our prices are GST inclusive.

Q7. Is Lay-by available?

Unfortunately, we do not offer Lay By services.

Q8. Is your site safe for using credit card?

At CQV.com.au, we utilize PayPal's state of the art 128bit SSL encryption technology to ensure that your credit card details are protected and safe to be used at CQV.com.au. Each time you place an order with us, you will be notified immediately of your order details.

Q9. How long does it take to confirm my payment?

If you have paid by PayPal, you will immediately receive an email confirming your payment and we will dispatch your order within 1 business day.

If you have paid by Direct Deposit, it normally takes up to 24 hours to confirm your payment. Once we have confirmed your payment, you will receive an email from us confirming your order and it will be dispatched the next business day.

Q10. There is a Coupon code field in the checkout page, what is it and how can I get one?

From time to time, CQV will run certain promotions whereby we will email CQV eCoupons to our members. These CQV eCoupons offer great value to our members by offering discounts, either in dollar value or a percentage of the total order. To use this, simply enter the coupon in the "Enter Code" and click "Apply Changes" to use it.

Q11. What is a CSC Code?